Thermador T18ID800RP Use and Care Manual download pdf (Page 23)

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Thermador’s sole liability and responsibility, based on

this warranty, consists of repairing the factory-defective

product involving a customer service provider

authorized by Thermador during normal business

hours. For reasons of safety and with regard

to damage, Thermador strongly recommends that you

do not attempt to repair the product yourself or have it

repaired by a non-authorized customer service;

Thermador is not liable for repairs or work performed

by a non-authorized customer service. If you decide

to have the product repaired by somebody other than

an authorized customer service, THIS WARRANTY WILL

BE AUTOMATICALLY VOIDED. Authorized customer

service providers are those persons or companies

which have been specially trained on Thermador

products and which, in the opinion of Thermador, have

an excellent reputation concerning their customer

service and their technical skills (note: these are

independent persons/companies, there are no agents,

partners, subsidiary companies or representatives of

Thermador).

Irrespective of this, Thermador accepts no liability or

responsibility for the product if it is in a remote location

(more than 160 km from an authorized customer

service) or in an inaccessible, dangerous, threatening

or insidious place, in such surroundings or such an

environment; in such a case Thermador would, if you

so wish, bear the costs for labor and materials as well

as for transportation to the nearest authorized customer

service, but you would have to bear the costs for

transportation or other extra charges of the customer

service company if the latter has already expressed its

willingness to accept the order.

Extension of the limited warranty:

Thermador also offers the following, limited warranties:

■ 2-year limited warranty: Thermador will repair or

replace all components which have proven material

or production faults (without labor costs).

■ 5-year limited warranty on electronics: Thermador will

repair or replace all microprocessors or PCBs which

have proven material or production faults (without

labor costs).

■ Lifetime warranty against rusting of stainless steel

parts: Thermador will repair or replace all

components which have proven material or

production faults (without labor costs).

Expired warranty: Thermador is neither legally nor in

any other way obliged to make concessions of any kind

after the warranty period has elapsed, this also applies

to repairs, pro-rata charging or product replacement.

Exclusion of warranty: The warranty described here

excludes all defects and damage which are not based

directly on faults on the part of Thermador; this also

includes the following cases: (1) Use of the product in

other than the normal, usual and designated way

(including inter alia any form of commercial utilization,

use or storage of a domestic appliance outdoors, use

of the product in conjunction with aircraft or watercraft);

(2) Conscious misconduct, negligence, misuse,

carelessness, disregard, improper handling,

inadequate maintenance, faulty or negligent installation,

tampering, non-observance of the instructions for use,

incorrect operation, work performed by unauthorized

customer service (including in-house repairs or testing

the inner life of the appliance); (3) Adjustments,

changes or modifications of any type; (4) Non-

observance of electrical, sanitary or building

regulations, provisions or laws of the state, country,

region, city or district, including installation of

the product not in accordance with local fire protection

and building provisions and regulations; (5) Normal

wear, spilled food, liquids, accumulation of grease or

other substances which collect on, in or around

the product; and (6) External, natural and/or

environmental forces and factors, e.g. rain, wind, sand,

floods, fires, mudslides, frost, excessively high humidity

or prolonged load due to humidity, lightning, power

failures, structural failure of the appliance environment,

as well as cases of force majeure. Thermador is not at

all liable for environmental damage, e.g. to cupboards,

floors, ceilings and other structures or objects near

the product. Also excluded from the warranty are

scratches, kinks, minor dents und cosmetic damage

to outer surfaces and exposed parts, products on

which the serial number was changed, disguised or

removed; customer service requests to train

the customer in the use of the product, or requests

when the product is in working order; correction of

installation problems (you alone are responsible for all

structural conditions and equipment for the product,

inter alia for the power connection, the pipe

connections and other connections, the proper ground/

floor and for modifications, e.g. installation in furniture,

walls, floors, shelves, etc.); resetting of circuit-breakers

or fuses.

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Thermador T18ID800RP Use and Care Manual Page 23

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